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Terms & Conditions

Duties & taxes

We include the cost of taxes and GST in your order, so you won't need to pay any additional fees if you are located in India.

Shipping

Shipping Information

 

We love our customers, so covering almost the whole world with our logistic partner, We are offering service at,

1. National: Prepaid - 26,000 Pin Codes Covered Pan India.

    Cash on Delivery- 8000 Pin Codes Covered Pan India

2. International: We Ship to over 220+ countries across the globe with leading courier partners such as DHL, FedEx, and Aramex etc.

3. Shipping Partners: We understand that every order is a gift to yourself or your love ones, to ensure safety of your gift we are working with leading courier company which deliver fast and safely,

  • Blue Dart
  • FedEx
  • Delhivery
  • DHL
  • IndiaPost
  • XpressBees

4. Delivery Time and Shipping Charges

India - 4-10 Working Days - Free above 299 INR order.

International - 4-30 Working Days - As decide on checkout

*(COVID-19) Delivery Timings are not same with these timeline

Same day delivery

When browsing our site, you can select ‘Same Day Delivery To’ shown on the left category list. This will filter all the items that are available for Same Day delivery, so you’ll be able to shop only the styles that can be delivered that day.

If Same Day delivery is possible for your post code, this option will also show at checkout after you enter your shipping address. The Same Day delivery cost varies from city to city and will be visible on the Shipping page before completing your order. For details on which postcodes may be eligible for Same Day delivery, please see below.

As we require a signature for all orders, delivery to P.O Boxes and APO/FPO addresses are unavailable at this time.

Order tracking

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Mizi partner will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Mizi account.

If you order from multiple Mizi partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

Cancellations
Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.

To cancel your order:

1: Go to 'Orders & Returns' if you have an account, or click here if you placed an order as a guest.
2: Select the items you want to cancel and your reason for cancellation.

We'll email you a confirmation of your canceled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service. You can find more info on canceling and returning orders in our Return & Refunds Policy.

Customised Items
We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times. Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.

We include the cost of taxes and GST in your order, so you won't need to pay any additional fees if you are located in India.

Shipping Information

 

We love our customers, so covering almost the whole world with our logistic partner, We are offering service at,

1. National: Prepaid - 26,000 Pin Codes Covered Pan India.

    Cash on Delivery- 8000 Pin Codes Covered Pan India

2. International: We Ship to over 220+ countries across the globe with leading courier partners such as DHL, FedEx, and Aramex etc.

3. Shipping Partners: We understand that every order is a gift to yourself or your love ones, to ensure safety of your gift we are working with leading courier company which deliver fast and safely,

  • Blue Dart
  • FedEx
  • Delhivery
  • DHL
  • IndiaPost
  • XpressBees

4. Delivery Time and Shipping Charges

India - 4-10 Working Days - Free above 299 INR order.

International - 4-30 Working Days - As decide on checkout

*(COVID-19) Delivery Timings are not same with these timeline

When browsing our site, you can select ‘Same Day Delivery To’ shown on the left category list. This will filter all the items that are available for Same Day delivery, so you’ll be able to shop only the styles that can be delivered that day.

If Same Day delivery is possible for your post code, this option will also show at checkout after you enter your shipping address. The Same Day delivery cost varies from city to city and will be visible on the Shipping page before completing your order. For details on which postcodes may be eligible for Same Day delivery, please see below.

As we require a signature for all orders, delivery to P.O Boxes and APO/FPO addresses are unavailable at this time.

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Mizi partner will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your Mizi account.

If you order from multiple Mizi partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.

To cancel your order:

1: Go to 'Orders & Returns' if you have an account, or click here if you placed an order as a guest.
2: Select the items you want to cancel and your reason for cancellation.

We'll email you a confirmation of your canceled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service. You can find more info on canceling and returning orders in our Return & Refunds Policy.

We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times. Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.
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